Get support

If something isn't working, start with the docs: Common problems and fixes and the FAQ answer most questions. If you're still stuck, write to us.

Contact support

Email hello@rankkitseo.site. If you have RankKit SEO Pro, send it from the email address you bought with, so we can find your license.

RankKit SEO Pro includes email support for as long as your license is active, and we aim to reply within one business day.

What support covers

Support covers:

• Installing, configuring and using RankKit SEO.
• Fixing bugs in RankKit SEO.
• Licensing, billing and refunds.

It doesn't cover custom development, or problems caused by other plugins, themes or hosting. We'll still try to point you in the right direction.

What to include

The more of this you send, the faster we can help:

1. What you expected and what happened instead, with the steps to reproduce it.
2. Your RankKit SEO version and edition. The RankKit SEO header shows the version (for example v1.1.1) and your plan (Free, Pro or Pro trial).
3. Your WordPress and PHP versions. You'll find both in Tools → Site Health → Info.
4. Any error message, copied exactly, and a screenshot of the screen.
5. The page URL where you see the problem, if it's on the front end.
6. Other SEO, caching or security plugins you use.

For problems with AI agents, also include which client you use (for example Claude Code or ChatGPT) and the relevant lines from Activity in RankKit SEO → AI Agents. For a change you didn't expect, the matching entry in RankKit SEO → Change Log shows who made it and when.

Important Never send your AI API key, agent tokens, Google client secret or service account key. We don't need them to help you, and anyone who has them can use your accounts.

Billing and refunds

For refunds, see Refunds and cancellations. You can ask by email, by replying to your purchase receipt, or with the refund link in your Freemius customer dashboard. For license questions, see Manage your license.

Stay up to date

The changelog lists what changed in each version. Many problems are already fixed in the latest release, so check you're up to date first. See Update RankKit SEO.

FAQ

How quickly will I get a reply?

For RankKit SEO Pro, we aim to reply within one business day.

Can you set up RankKit SEO for me?

Support helps you install and configure RankKit SEO and answers questions about using it. Custom development isn't included.

I found a bug. Where do I report it?

Email hello@rankkitseo.site with the steps to reproduce it, your versions and any error message.